MICHAEL
BRENDAN FRITSCHE
3886 Princess Lane ¥ Dallas,
TX 75229
214-724-1239 ¥ mbf@fritsche.org
Vice President of Network Services
Layered Tech is a leading
global provider of managed dedicated hosting, on-demand grid/virtualization
computing and Web services. With
seven top-tier data centers around the world, LT powers millions of sites and
Internet-enabled applications including e-commerce, software as a service (SaaS) and content distribution.
Duties:
á
Layer-2 and Layer-3 network
engineering, TCP/IP routing including BGP and MPLS with multiple VLANs
á
Data Center operations,
including power and cable management, security and remote systems
administration
á
Corporate VoIP and PBX system
configuration and maintenance
á
Key performance indicator data
gathering, metrics and reporting
á
Problem
identification and event management
á
Backbone network architecture
and design
á
Network capacity planning and
disaster recovery
á
Scheduled maintenance and
change control
á
Network vendor management
Director, Network Operations and Field Engineering
(2006 - 2010)
Director, Systems and Network Operations (2005)
Director, Systems Administration (2004)
EarthLink is the nationÕs
leading dial-up ISP. In various
positions at EarthLink, I have managed capital budgets of up to $9MM and
departments of up to 125 FTEs through seven direct reports. My duties included 24x7 Unix and
network systems monitoring, event management and problem resolution for Layer
1-3, ATM and TCP/IP backbone devices and MPLS customers. Other departments under my direction
include systems engineering, data center operations, service delivery, disaster
recovery, enterprise capacity planning, QE testing, release management and
field engineering. I have also
developed organization-wide key performance indicators (KPIs) for service-level
and EBITDA performance which led to improvements in service and cost reduction.
Accomplishments:
á
Directed emergency migration of
61,000 customers from a network-based VPN backbone to MPLS in 6 hours
á
Directed the migration of 12MM
customer mailboxes from a data center on the west coast to a data center on the
east coast and the implementation of a new storage technology in 9 hours with
no customer-facing downtime.
á
Increased mail message volume
from 3B to 4B/month (135M/day) with no increase in headcount or hardware
expenditure
á
Implemented secure
authenticated outgoing e-mail service to reduce mail relay fraud
á
Implemented change control that
resulted in a 47% decrease in unplanned service restarts and a decrease of 50%
in MTTR for detected issues.
á
Directed the deployment of
Service Load Balancers (SLB) to reduce the impact of single-server outages on
customer experience
á
Reduced ticket closure rate
from an average of 18 days to 3.5 days
á
Directed automated dial Call Failure
Rate (CFR) monitoring and vendor ticketing, which resulted in a 20% decrease in
CFR and an annual savings of $400,000.
Director, Global NOC (2000
– 2003)
Manager, Network Operations
Center (1999 – 2000)
Sr. Projects Manager
(1999)
NTT
Communications is the largest telecommunications provider in the world and Verio was their US affiliate. As the Director of the Global NOC, I managed a department of
50 FTEs through three direct reports, with matrixed
international responsibility. My
responsibilities included the 24x7 monitoring, event management and problem
resolution for all NTT Communications international networks, all domestic and
international backbone devices, all domestic and international circuits, and
internet routing issues. I also
managed three domestic and three international data centers, international
change control, remote hands coordination, NOC disaster recovery, operational
metrics and network and data security.
Accomplishments:
á
Consolidated global network
operations that resulted in an increase in international customers by 100% with
no increase in operating costs.
á
Led the NTT/Verio
Global InterNOC Global Best Practices initiative that
reduced network MTTR from 168 hours to 12 hours
á
Planned and executed the
migration of all backbone circuits from BGP/OSPF to MPLS
á
Directed backbone 13Gb of
capacity growth between the US West Coast and the Far East and 10Gb between the
US East Coast and Europe
á
Directed training initiative
for IPv6 active monitoring, including the selection of training vendors and the
development of the global support
á
Established a standard training
curriculum for NOC associates internationally
á
Designed and implemented
Denial-of-Service detection and resolution process and established
international DoS response SLA
Director, Dallas Operations (1997 - 1999)
Corporate Manager, Field Engineering (1996 - 1997)
Sr. Network Administrator (1995 - 1996)
Netcom Online was the largest dial-up ISP in the
country in the 1990s. With over
1MM subscribers, Netcom had multiple operations centers and staff. As the Director of Dallas Operations, I
managed a capital budget of $5MM and a department of 20 FTEs through four
direct reports. My duties included
the 24x7 TCP/IP routing event
management, architecture recommendations, BGP peering management, Sun/Solaris
and Linux systems administration, Shared Web Hosting Operations and web hosting
service delivery.
Accomplishments:
á
Designed and constructed the
Netcom/Dallas Data Center and migrated all corporate data services.
á
Designed and implemented the
NETCOM wide-area ATM backbone, ISDN dial backup for redundancy and the testing
protocol for VoIP deployment
á
Negotiated the outsource
agreement for field engineering function with a net annual savings of $1MM
á
Developed an off-line order
processing system that increased sales by 250% and decreased system utilization
by 50%
á
Developed and installed
software that significantly increased the efficiency of the mail and News
service with no additional expenditure.
Accomplishments:
á
Designed and implemented campus
network infrastructure renovation and ATM campus backbone
á
Designed and implemented full
campus Internet connectivity
á
Developed and implemented
network designs for the Louisiana Online University Information System
á
Prepared campus and state-wide
strategic telecommunications plan
á
Administered $2.5M DOE grant to
provide Internet access to parish libraries and schools
MBA,
Corporate Finance - University of Dallas (2008)
MS, Experimental Psychology - University of Texas at Arlington (1987)
BA, Experimental Psychology - Northeast Louisiana University (1983)
á
WhoÕs Who Among Students in American Universities and Colleges
(2007-2008)
á PC World
Magazine highest ranking for High Speed Cable Internet (EarthLink, 2005)
á J.D.
Power and Associates highest ranking for High-speed and Dial-up Internet
services (EarthLink, 2004)
á WCA
Awards, Best Technology Foresight (IPv6), Best Carrier, Asia-Pacific (NTT Communications, 2002)