MICHAEL BRENDAN
FRITSCHE
3886 Princess Lane, Dallas, TX 75229
214-724-1239 / mbf@fritsche.org
Director, Network Operations and Field Engineering
(2006 - present)
Director, Systems and Network Operations (2005)
Director, Systems Administration (2004)
Accomplishments
in these roles:
·
Developed 22 new
service-based key performance indicators for the evaluation of individual,
group and service performance
·
Developed 30 new
KPIs for service improvement and EBITDA performance
·
Directed the
emergency migration of 61,000 customers from a network-based VPN backbone to
MPLS in 6 hours
·
Directed the
migration of 12MM customer mailboxes from a data center on the west coast to a
data center on the east coast and the implementation of a new storage
technology in 9 hours with no customer-facing downtime.
·
Increased mail
message volume from 3B to 4B/month (135M/day) with no increase in headcount or
hardware expenditure
·
Implemented
secure authenticated outgoing e-mail service to reduce mail relay fraud
·
Created a 24x7
team responsible for Unix systems monitoring, event management and problem
resolution
·
Implemented
change control that resulted in a 47% decrease in unplanned service restarts
and a decrease of 50% in MTTR for detected issues.
·
Directed the
deployment of Service Load Balancers (SLB) to reduce the impact of
single-server outages on customer experience
·
Managed
geographically diverse monitoring teams and created coverage redundancy through
the successful consolidation of process and policy.
·
Reduced ticket
closure rate from 18 days to average of 3.5 days
·
Directed
automated dial call failure rate (CFR) monitoring and vendor ticketing, which
resulted in a 20% decrease in CFR and an annual savings of $400,000.
·
Directed the
successful installation of Remedy and Netcool
·
Created a
systems engineering and design team responsible for design, architecture, new
products and ongoing support.
Duties for
these positions include:
·
24x7 monitoring,
event management and problem resolution for Layer 1-3, ATM and TCP/IP backbone
devices and MPLS customers
·
Capital budget
of $9MM and a department of 125 FTEs with 7 direct reports
·
Unix systems
monitoring, event management and problem resolution
·
Management of
three data centers
·
Service
delivery, disaster recovery and Unix system backups
·
Enterprise-wide
capacity planning, QE testing, release management and data retention policies
·
Field
engineering and remote hands
·
Collection and
analysis of key service metrics
Director,
Network Operations (2000 – 2003)
Manager,
Network Operations Center (1999 – 2000)
Sr.
Projects Manager (1999)
Accomplishments in this role:
·
Directed the
NTT/Verio Global InterNOC Global Best Practices initiative that reduced network
MTTR from 168 hours to 12 hours
·
Directed the
functional consolidation of global network operations that resulted in an
increase in international customers by 100% with no additional headcount or
operational costs.
·
Directed the
migration of all backbone circuits from BGP/OSPF to MPLS
·
Directed
backbone 13Gb of capacity growth between the US West Coast and the Far East and
10Gb between the US East Coast and Europe
·
Directed
training initiative for IPv6 active monitoring, including the selection of
training vendors and the development of the global support
·
Developed global
change control procedures for international operations teams
·
Directed the
collection and analysis of all operational metrics
·
Implemented
monthly global InterNOC operational best practice meetings
·
Implemented a
standard training curriculum for NOC associates internationally
·
Designed and
implemented Denial-of-Service detection and resolution procedure and
established international DoS response SLA
Description and position requirements:
·
Three direct
reports and a staff of 50 FTEs with matrixed international responsibility
·
24x7 monitoring,
event management and problem resolution for all NTT Communications
international networks, all domestic and international backbone devices, all domestic
and international circuits, and internet routing issues.
·
Management of
three domestic and three international data centers
·
International
change control and remote hands coordination
·
NOC disaster
recovery
·
Network and data
security
Director, Dallas Operations (1997 - 1999)
Corporate Manager, Field Engineering (1996 - 1997)
Sr. Network Administrator (1995 - 1996)
Accomplishments in this role:
·
Negotiated the
outsource agreement for field engineering function with a net annual savings of
$1MM
·
Increased net
subscription rate by 300% while keeping subscriber attrition flat
·
Developed an
off-line order processing system that increased sales by 250% and decreased
system utilization by 50%
·
Developed and
installed software that significantly increased the efficiency of the mail and
News service with no additional expenditure.
·
Designed the
Netcom/Dallas Data Center and migrated corporate data services.
·
Managed $5MM
budget and four senior managers
·
Integrated local
ISP acquisition, including migration of network users and transition of network
services
·
Provided
strategic business direction through the collection and analysis of daily usage
data and the assessment of new technologies
·
Designed and
implemented the NETCOM wide-area ATM backbone, ISDN dial backup for redundancy
and the VoIP testing protocol
Description and position requirements:
·
Management of Unix
systems administration for Sun Solaris and Linux
·
Shared Web
Hosting service delivery
·
Management of three
data centers (Two in Dallas and one in San Jose, CA)
·
Design,
implementation and ongoing support of firewalls and all TCP/IP routing and
network analysis tools
·
Implementation
of enterprise-wide change control
·
TCP/IP routing
event management, architecture recommendations, and BGP peering management
·
Staff of 15 with
3 direct reports
Accomplishments in this role:
·
Designed and
implemented campus network infrastructure renovation and ATM campus backbone
·
Designed and
implemented full campus Internet connectivity
·
Developed and
implemented network designs for the Louisiana Online University Information
System
·
Prepared campus
and state-wide strategic telecommunications plan
·
Administered
$2.5M DOE grant to provide Internet access to parish libraries and schools
MBA, Corporate Finance, With
Highest Honors - University of Dallas (2008)
MS, Experimental Psychology - University of Texas at Arlington (1987), Arlington, TX
BA, Experimental Psychology - Northeast Louisiana University (1983), Monroe, LA
Who’s Who Among Students in
American Universities and Colleges (2007-2008)
PC World Magazine highest ranking for High Speed Cable Internet (EarthLink, 2005)
J.D. Power and Associates highest ranking for High-speed and Dial-up
Internet services (EarthLink, 2004)
WCA Awards, Best Technology Foresight (IPv6), Best Carrier, Asia-Pacific
(NTT Communications, 2002)
MEMBERSHIPS
Board of Directors, Catholic Charities, Diocese of Dallas (2003-2006)